Privacy Policy
RabitFlow ("we", "our", "us") provides newsletter and audience engagement tools. This Privacy Policy explains how we collect, use, share and protect personal data in connection with our website, our marketing communications and our product.
1. Data we collect
From visitors and prospects
- Name, email and message content you submit on our contact form.
- Email address and subscription preferences when you sign up for our updates.
- Basic web analytics (pages visited, referrers) used in aggregate to improve the site.
From customers and end-users
- Account information you provide when you sign up for RabitFlow.
- Content you upload, such as audience lists, message drafts and templates.
- Operational data such as send logs, bounces, complaints and opt-outs.
2. How we use it
- To operate, maintain and improve the RabitFlow product.
- To deliver the communications you have opted in to receive.
- To provide customer support and security monitoring.
- To comply with applicable laws and our contractual commitments to customers.
3. Roles under GDPR
For our own marketing and website, we act as a data controller. For data our customers process using RabitFlow on behalf of their own audiences, we act as a data processor and our actions are governed by the data processing terms in our customer agreements.
4. Sharing
We do not sell personal data. We share it only with vetted infrastructure and service providers — for example, our cloud hosting provider, our email delivery infrastructure, and our analytics provider — under contractual safeguards. We may also disclose information where strictly required by law.
5. International transfers
Where data is transferred outside its country of origin, we rely on appropriate legal mechanisms such as Standard Contractual Clauses.
6. Retention
We retain subscriber and prospect data for as long as you remain subscribed or in active conversation with us. After unsubscribe, we keep a minimal suppression record so we do not contact you again. Customer account data is retained for the term of the agreement plus a defined post-termination period for legal and accounting purposes.
7. Your rights
Subject to local law, you may request access, correction, deletion, portability or restriction of your personal data, object to processing, or lodge a complaint with a supervisory authority. To exercise any of these rights, email privacy@rabitflow.com.
8. Unsubscribe
Every marketing email we send carries a one-click unsubscribe link. You can also unsubscribe at any time via our unsubscribe page. Opt-out requests are honoured within 48 hours.
9. Security
We protect personal data with encryption in transit, restricted access, modern authentication and routine security reviews. We will notify affected users and authorities of any qualifying data incident within the time frames required by law.
10. Cookies
Our website uses a minimal set of essential and analytics cookies. We do not use third-party advertising cookies.
11. Changes
We may update this policy from time to time. Material changes will be communicated to subscribers and customers in advance.
12. Contact
Privacy questions: privacy@rabitflow.com. Everything else: hello@rabitflow.com.